DO’s 

If your company visits the country, try to send a senior employee, who is in a position to make on-the-spot decisions. Female business visitors are very welcome. Women are equal and women in high positions are not a rarity. Make adequate time available to meet your business partner outside business hours for golf or other social events. A lot of business is done outside the office. Indonesians like to establish relationships. The greeting process is very important. Always shake hands with your business partner. Be humble in your negotiations and give your business partner the highest respect. Do expect to be asked about your family and private life. Try to get up-to-date information on your industry and regulations as the country is in transition. Make sure you set up an appointment in advance with the right person when you prepare your business trip.   

Don'ts 

Do not expect that decisions will be made very fast. Don’t try to make too many meetings a day as meetings can take a long time and sometimes meetings do not start on time. Traffic in Jakarta, where most of your meetings are probably taking place, can also be very bad and it may take you well over an hour to get to your next meeting. When presenting your product do not show a “we have all the answers attitude”. The word yes, may not necessarily mean “Yes, I agree”, it can also mean “Yes, I heard what you said”. The word no is regarded impolite, often people use the word “belum” which means “not yet”. If you do not agree with your business partner try to say it in a way that it will come across as non-confrontational. If you feel angry or impatient about something don’t show it as you may loose face. As Indonesia is a predominantly Moslem country do not use your left hand. Be careful when you use humour or make a joke, as it may be misunderstood.  

Do you require further assistance in Indonesia?  Please contact our Business Services Department  with your business enquiry.